Frequently Asked Questions
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
Getting Started
Shipping & Orders
Sales Questions
Product Info
Getting Started
Get to know the story behind our cosmic treats and what makes Starla Snacks so unique. From our passion for creativity to the magic of freeze-drying, it’s all here!
What is Starla Snacks?
Starla Snacks offers handcrafted, freeze-dried treats that are light, airy, and bursting with flavor. Each snack is made with care to deliver a cosmic snacking experience!
What makes freeze-dried snacks unique?
Freeze-drying removes moisture while preserving bold flavors and creating a unique, airy texture that melts in your mouth. In fact, the flavors typically become more intense as a result of the process.
Shipping & Orders
Find all the details about how to place an order, track your shipment, and get your favorite snacks delivered straight to your door—quickly and hassle-free.
How can I place an order?
Visit our online store, browse your favorite snacks, and add them to your cart. Check out securely to start your Starla Snacks adventure!
If you’re local, we like to represent at farmer’s markets and craft shows. Sign up to our newsletter to get notified of where we will be next.
Do you offer free shipping?
Yes! All orders include free shipping, so your snacks fly straight to your door. Because our candy is airy and fragile, we do have a $3 protective handling fee to ensure your order is packaged with care.
How long will it take to receive my order?
Most orders ship within 1 to 2 business days and typically arrive in 5 – 7 days. You’ll receive a tracking number once your order is on its way.
Sales Questions
Whether you’re curious about discounts, payment methods, or checkout details, we’ve got the answers to make your shopping experience stellar.
What if there's an issue with my order?
If you encounter a problem, please contact us at yummy@starlasnacks, and we’ll make it right.
Can I return or exchange my snacks?
Due to the nature of our products, we cannot accept returns, but if there’s an issue, contact us to discuss a resolution.
Product Info
Wondering what makes freeze-dried treats so special? Learn about our ingredients, storage tips, and why our snacks are out of this world.
How should I store Starla Snacks?
Our snacks are sent in resealable mylar bags or in some cases deli containers. Keep your snacks in a cool, dry place to maintain their freshness and crunch.
Why are freeze-dried snacks so light and crunchy?
During freeze-drying, all the water is removed, leaving behind a lightweight, crunchy version of your favorite snacks. It’s like tasting the essence of the food in a whole new way!
How does freeze-drying work?
Freeze-drying removes moisture from food by freezing it and then using a vacuum to evaporate the ice. This process locks in the flavor and nutrients while creating a unique, airy texture!
Can any of your snacks rehydrate?
our freeze-dried snacks, like fruits or marshmallows, can rehydrate when exposed to moisture or liquid, returning to a softer texture. However, our candy snacks, like freeze-dried taffy or Nerd Clusters, do not rehydrate and are best enjoyed in their light, airy form.